Data Privacy

NEIS ME takes the protection of your personal data very seriously. This statement provides comprehensive information on what data we collect, how we process it, and the rights you have regarding your data.
 

1) General Information and Definitions

Personal Data
Personal data includes any information relating to an identified or identifiable natural person. Examples include your first and last name, address, email address, telephone number, and any other information that can be used to identify you.

Processing
“Processing” means any action performed on personal data, such as collection, storage, alteration, retrieval, transmission, or deletion.

Legal Basis
The processing of your personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and any applicable national data protection laws. Depending on the context, our processing may be based on:

  • Your consent (Art. 6(1)(a) GDPR)
  • The necessity for contractual performance or pre-contractual measures (Art. 6(1)(b) GDPR)
  • The legitimate interest pursued by NEIS ME (Art. 6(1)(f) GDPR)
  • Legal obligations (Art. 6(1)(c) GDPR)
     

2) Controller of the Data Processing

The responsible party for data processing at NEIS ME is:

NEIS ME
SMARTENERGY Group Ltd., Sihleggstrasse 17, 8832 Wollerau, Switzerland

If you have any questions or concerns regarding the processing of your data, please contact us using the details provided above.
 

3) Collection and Processing of Personal Data

3.1 Basic and Contact Data

We collect basic data and contact details to identify you and to be able to communicate with you. This includes:

  • First and last name
  • Postal address
  • Email address
  • Telephone number
  • Language preferences
  • Professional details (e.g., employer, job function)

These data are typically provided directly by you, such as during website registration, order placement, or inquiry submission.

3.2 Contract-Related Data

If you have entered into a business relationship with NEIS ME, we also process:

  • Information gathered during the pre-contractual phase and throughout the execution of the contract
  • Payment and billing information, as well as customer history
  • Correspondence related to contractual matters
3.3 Communication Data

We record data generated by your communication with us, such as:

  • Content of emails and messages
  • Communication metadata, including dates and times of interactions
3.4 Technical Data

When you visit our website, certain technical data is automatically recorded. This includes:

  • IP address, device identifiers, browser type, and operating system
  • Log files containing details about your visit, such as accessed pages and date/time stamps
  • Data collected by cookies or similar technologies
     

4) Purposes of Data Processing

We process your personal data for the following purposes:

  • Contract Fulfillment and Customer Service: To manage and execute contracts, process orders, and respond to inquiries.
  • Marketing and Information: To inform you about our products, services, and events, provided you have consented to such communications.
  • Website Optimization: To analyze and enhance the functionality and user experience of our website.
  • Legal Reasons: To comply with legal obligations, enforce legal claims, or defend against legal disputes.
     

5) Online Advertising and Cookies

For website optimization and targeted marketing, NEIS ME utilizes online advertising techniques and cookies.

Cookies:
Cookies are small text files stored on your device when you visit our website. They help us:

  • Recognize your preferences during future visits
  • Collect statistical data regarding website usage

You may restrict or disable the storage of cookies via your browser settings, although please note that this may affect the full functionality of the website.

6) Disclosure of Data to Third Parties

NEIS ME only shares your personal data with third parties when:

  • It is necessary for contract fulfillment or in compliance with legal obligations
  • You have provided explicit consent for the disclosure
  • It is essential to protect our legitimate interests (e.g., IT service providers, payment processors, legal advisors)

Data may also be disclosed to public authorities or courts when required by law.
 

7) Data Storage Duration

Your personal data is stored only as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal retention periods. Once the data is no longer needed, it will be routinely deleted or anonymized.
 

8) Your Rights

You have specific rights regarding your personal data under the GDPR, including:

  • Right to Access: The right to be informed about and request details on the personal data we hold about you.
  • Right to Rectification: The right to correct any inaccurate or incomplete personal data.
  • Right to Erasure: The right to request the deletion of your personal data, provided that no legal grounds require its retention.
  • Right to Restrict Processing: The right to request that the processing of your personal data be restricted under certain circumstances.
  • Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, or to have it transferred to another controller.
  • Right to Object: The right to object to certain forms of data processing.
  • Right to Withdraw Consent: If you have given consent for data processing, you have the right to withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights or for any inquiries about your personal data, please contact us using the details provided above.
 

9) Updates to the Data Privacy Statement

NEIS ME may update this data privacy statement to reflect changes in legal requirements or our data processing practices. The current version is always available on our website.

August 31, 2023